Big NGO Feature
Communications
Email, WhatsApp, and SMS — reach your donors, members, and community directly.
Communication is the lifeline of donor relationships. But managing email lists, WhatsApp broadcasts, and SMS campaigns across multiple tools is exhausting. Big NGO's communications module centralises everything — you can reach your entire donor base, all your members, or a specific segment with one action.
What is included
Email Campaigns
Rich HTML email campaigns to your donors and members. Track opens, clicks, and unsubscribes.
WhatsApp Broadcast
Send WhatsApp messages to your contact list for event invites, campaign updates, and receipts.
SMS Alerts
Transactional and campaign SMS for donation confirmations, event reminders, and announcements.
Audience Segmentation
Send to all donors, all members, specific campaigns' donors, or custom segments.
Automated Triggers
Welcome emails, birthday greetings, donation thank-yous, renewal reminders — all automated.
Communication History
Every message sent to every contact is logged — view the full history from their profile.
Detailed capabilities
- Bulk email campaigns
- Email open and click tracking
- WhatsApp broadcast integration
- SMS campaign support
- Audience segmentation
- Automated welcome emails
- Donation thank-you automation
- Renewal reminder sequences
- Event invitation campaigns
- Unsubscribe management
- Contact communication history
- DKIM/SPF for email deliverability
Strengthen donor communication
Email, WhatsApp, and SMS — all from one platform.